Privacy policy

01. Who We Are

Taraah Jewels is a jewellery brand owned and operated by Taraah Ventures, a company based in India. We design and sell fine jewellery — from everyday pieces to statement collections — directly to customers through our website, www.taarahjewels.com.

When we refer to "we", "us", "Taraah Ventures", or "Taraah Jewels" in this policy, we mean the company behind this website. When we say "you", we mean any visitor, customer, or user of our site.

02. Information We Collect

We collect information in two ways — directly from you when you interact with us, and automatically when you browse our website.

Information you give us directly:

• Your name, phone number, and email address when you create an account or contact us
• Your shipping and billing address when you place an order
• Your payment details when completing a purchase (we do not store card information ourselves — this is handled securely by our payment partners)
• Any preferences or personalisation details you share with us for custom or engraved pieces
• Messages and enquiries you send us via email, WhatsApp, or our contact form

Information we collect automatically:

• Your IP address, browser type, and device information
• Pages you visit, how long you spend on them, and how you navigate the site
• The search terms or links that brought you to our website
• Cookie identifiers and similar tracking data (more on this below)

03. How We Use Your Information

We use the information we collect to run our business and serve you better. Specifically, we use it to:

• Process and fulfil your orders, including arranging delivery and sending you order updates
• Communicate with you about your purchases via SMS, email, or WhatsApp
• Help you with returns, exchanges, repairs, or any queries you raise with us
• Personalise your shopping experience and show you jewellery you're likely to love
• Send you occasional newsletters, offers, and new collection updates (you can opt out at any time)
• Detect and prevent fraud or suspicious transactions
• Improve our website, fix issues, and understand what our customers enjoy most

We do not use your personal information for any purpose beyond what is described here without first seeking your consent.

04. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to make your experience smoother and help us understand how people use the site. Cookies are used to:

• Keep items in your cart between visits
• Remember your preferences and login status
• Gather anonymous analytics about how visitors interact with the site
• Show you relevant ads on other platforms (such as Instagram or Google) based on your browsing

You can disable or manage cookies through your browser settings. Keep in mind that some features of the website may not work as intended if cookies are turned off. For more about cookies in general, visit www.allaboutcookies.org.

05. Sharing Your Information

We do not sell your personal information to third parties. We only share it with trusted partners who help us deliver our services, and only to the extent necessary. These include:

• Payment processors — to securely handle your transactions
• Logistics and courier partners — to dispatch and deliver your orders
• Our e-commerce platform (Shopify) — which powers our website and stores order data
• Analytics providers (e.g. Google Analytics) — to help us understand site usage in aggregate, anonymised form
• Marketing platforms — to reach you with relevant communications, only where you've given us permission

We may also share your data if required by law, court order, or a valid government request — or to protect the rights and safety of Taraah Ventures, our customers, or others.

06. Targeted Advertising

If you've browsed our website, you may occasionally see Taraah Jewels ads on platforms like Instagram, Facebook, or Google. This is done through retargeting — a standard digital marketing practice where we reach people who have previously shown interest in our jewellery.

If you'd prefer not to see these ads, you can opt out through the following links:

• Facebook & Instagram: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous

You can also use the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

07. Your Rights & Choices

You have real control over your information. At any point, you can:

• Request a copy of the personal data we hold about you
• Ask us to correct any information that is inaccurate or out of date
• Request that we delete your personal information from our records
• Unsubscribe from marketing emails at any time using the link at the bottom of any email we send
• Opt out of WhatsApp or SMS updates by replying "STOP" or contacting us directly

To exercise any of these rights, simply reach out to us at the contact details below. We'll respond within a reasonable time and will never make this difficult for you.

08. How Long We Keep Your Data

We retain your personal information for as long as is necessary to provide our services and comply with applicable legal obligations. For example, we keep order records for accounting and warranty purposes. If you'd like your account or data deleted, please contact us and we will take care of it promptly.

09. Data Security

We take reasonable and appropriate steps to protect your information from unauthorised access, misuse, or loss. This includes using encrypted connections (HTTPS), working with secure payment processors, and limiting access to personal data within our team on a need-to-know basis.

While no system is completely immune to risk, we are committed to keeping your information as safe as possible.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information without parental consent, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the date at the top of this page. If the changes are significant, we'll make every effort to notify you by email or a prominent notice on our website. We encourage you to revisit this page occasionally to stay informed.

12. Get in Touch

We genuinely want to hear from you — whether it's a question about this policy, a concern about your data, or anything else. Our Grievance Officer is here to help.